Order & Account Information

Our Birthday offer is available to customers with an online account. This offer is available if you have made a purchase online within the year. Please ensure your account details are up to date and your birthday is registered in order to receive this offer.

If you have not received your birthday candle offer feel free to message our Customer Care team and we would be happy to look into your account.

To thank you for your first purchase, we are delighted to offer a small gift on your first purchase. This offer is available to new accounts made through our online platform.

Once you are logged into your account, this offer will automatically add to your cart with a purchase. 

Please go to My Information in your account to edit details such as your name, birthdate, or email address. To edit your shipping/billing address for future purchases, please go to your Address Book.

Your current and previous orders can be found under My Orders in your account. If your orders are not appearing, please contact Customer Care for assistance. 

Please feel free to reset your password here.

We're very sorry that you no longer wish to receive our Newsletter. To stop receiving emails, you can click the Unsubscribe link found at the bottom of one of the previous emails. If you are not able to find this link, please contact Customer Care and we can assist you in this process.

Your order confirmation will be sent to the email entered at the time of the order within an hour of purchase. If you do not see the confirmation, please try checking your junk, spam or promotions folders.

Diptyque offers an exclusive corporate and VIP service. We would be delighted to help with all your gifting and scenting needs. For further information please contact the Corporate Sales Team at service@info-us.diptyqueparis.com.

Please ensure to include the below in your email request:

Full Name

Shipping Address

Mobile No

Company

The billing address on an order is unable to be updated after the order has been processed. Rest assured, we do not include a receipt within the parcel and it will only be sent to the email entered at the time of the order.

For all shipping address alterations, please contact Customer Care.

Please note, changes to your account information will not impact orders placed prior to this update. 

We’re sorry that your item has been damaged and are happy to find the best solution for you. Please contact Customer Care with your order number and photos of the item.

If you wish to cancel your order, please contact Customer Care as soon as possible.

To explore changing the items in your order, please contact Customer Care.