Skip to main content
diptyque USA Help Center home page


Can I request to have the items in my order individually gift wrapped?
If there are multiple items in your order, they will not be gift wrapped individually. If you would like multiple items gift wrapped, we suggest ordering each item separately. You can select to have your order wrapped in a Diptyque Signature Gift Box, including...
How can I receive my Birthday Gift?
Our Birthday offer is available to customers with an online account and who have made several purchases within the last 12 months. A purchase must be made at least three months before your birthday in order to qualify for this offer. If you qualify for this off...
How can I receive my Welcome Offer?
  To thank you for your first purchase, we are delighted to offer a small gift on your first order. This offer is available to new accounts made through our online platform Once you are logged into your account, this offer will automatically ...
Updating Information in Your Account
Please go to 'My Information' in your account to edit details such as your name, birthdate, or email address. To edit your shipping/billing address for future purchases, please go to your Address Book.
Locating Orders in Your Account
Your current and previous orders can be found under 'My Orders' in your account. If your orders are not appearing, please contact Customer Care for assistance. 
Resetting Your Password
Please navigate to your account on and click on "Forgotten Password" to request a link to reset your password.  Please check your spam/junk folder if you do not receive an email.  If you are still experiencing any difficulty ...

Order Information

Do you offer free samples?
Every fragrance purchased on comes with a matching sample to test before opening. Additionally, you have the opportunity to select 2 free samples with every order. You may select your 2 free samples on the Shopping Bag page, ...
How do I find my order confirmation?
Your order confirmation will be sent to the email entered at the time of the order within an hour of purchase. If you do not see the confirmation, please try checking your junk, spam or promotions folders.
Can I purchase hotel amenities?
Our hotel amenities are exclusive to the hotels we partner with. Although they are not available for purchase, we invite you to experience our Bath and Body Care line here.  Please reach out to Customer Care for assistance in making a selection or with any ques...
How do I cancel my order?
If you wish to cancel your order, please contact Customer Care as soon as possible. Although we cannot guarantee your order can be cancelled after it has been placed, we will do our best to cancel before it has been shipped. 
Does Diptyque Offer Corporate Gifting?
Diptyque offers an exclusive corporate and VIP service. We would be delighted to help with all your gifting and scenting needs. For further information please contact the Corporate Sales Team at   Please ensure to include the below in...
How do I update the shipping or billing address on my order?
We are unable to make any changes to the billing address after the order has been submitted. Rest assured, we do not include a receipt within the parcel, and a confirmation will only be sent to the email used to place the order. For any changes to the shipping ...

Recently Viewed

Didn't find what you're looking for?