Order & Account Information

Do you offer free samples?

Every fragrance purchased on diptyqueparis.com comes with a matching sample to test before opening. Additionally, you'll have the opportunity to select 2 free samples with every order. Scroll to the bottom of the page on your Shopping bag to see the available o...

How do I find my order confirmation?

Your order confirmation should be emailed within an hour of purchase. Please check your spam and junk folders if you cannot find it.  If over an hour has passed and you still haven't received an email, please contact Customer Service. 

Can I buy Diptyque products on Amazon?

Amazon is not an authorized retailer for our products. This means we cannot guarantee the authenticity, proper storage, or quality control of products purchased through them.  We understand the convenience of shopping on Amazon, however, for the best experience...

Can I purchase hotel and airline amenities?

Our airline and hotel amenities are exclusive to the airlines and hotels we partner with. Although they are not available for purchase, we invite you to experience our Bath and Body Care line here.  Please reach out to Customer Care for assistance in making a s...

Does Diptyque Offer Corporate Gifting?

Diptyque offers an exclusive corporate and VIP service. We would be delighted to help with all your gifting and scenting needs. For further information please contact the Corporate Sales Team at corporategifts@diptyque.us   Please ensure to include the below in...

My item arrived damaged

We’re so sorry that your item arrived damaged. Please contact Customer Care with your order number and photos of the item so we may assist with this. 

How do I place my order for delivery to Canada?

Diptyque now delivers to Canada! Shop using the links below: French: https://www.diptyqueparis.com/fr_us/ English: https://www.diptyqueparis.com/en_us Helpful information: Prices are in USD. Your payment will be charged in your local currency at your bank's exc...

What is the currency on orders to Canada?

Your order total will be calculated in USD. Please note that your method of payment will be charged in your local currency at an exchange rate determined by your issuing bank. This is not determined by Diptyque. In the event of a return, your refund will also b...

How can I cancel my order?

To ensure you receive your order as quickly as possible, most orders are sent to our fulfillment center within minutes of being placed. Although we are unable to guarantee that we can cancel your order after it has been placed, please contact Customer Service a...

How can I change my shipping address?

To ensure you receive your order as quickly as possible, most orders are sent to our fulfillment center within minutes of being placed. Although we are unable to guarantee that we can make changes to the shipping address on your order after it has been placed, ...

How can I change the contents of my order?

We cannot change add or change the products in an order after it has been placed. If you wish to remove an item from the order, please contact Customer Service as soon as possible and we will do our best to amend the order before it has been processed for shipm...

Is it possible to change the billing address on my order?

The billing address cannot be changed once your order has been submitted.

Afterpay FAQ's

What is Installments by Afterpay?Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks. How do I use Installments by Afterpay?Simply shop online and add items to your shopping bag and ch...

What payment methods do you accept?

We currently accept all major credit cards in addition to Klarna, Paypal, Afterpay (US customers only) and WeChat Pay. Please ensure that you enter your billing details exactly as they appear in your financial statement. Contact your financial institution if yo...

Why was my order cancelled/payment refused?

All orders placed on diptyqueparis.com are subject to security checks. If we are unable to verify the payment details provided, the order will be cancelled. Please ensure that your billing details match exactly what is on file with your financial institution. W...

Do you offer any discount or promo codes?

Although we do not offer discount codes, we're happy to confirm that we frequently run free gifts with purchase offers. Please visit our Exclusive Offers page to find our current promotions.  Please note, offers are valid exclusively on diptyqueparis.com, while...

Why is my promo code not working?

If you are having any difficulty redeeming your free gift with purchase, please ensure that you are placing the order within the specified timeframe and your are meeting any minimum spend requirements before sales tax. Please contact Customer Service for assist...

What can I do if I forgot to enter the promo code for the free gift with purchase?

We don't want you to miss out on our special offers! If your order qualifies to receive the free gift, please contact Customer Service as soon as possible and we will do our best to add this to your order prior to shipment.  Please note, we cannot guarantee the...

How can I receive my Welcome Offer?

We're delighted to offer a small free gift to customers who create an account on diptyqueparis.com and place their first order. Once you are logged into your account, this offer will automatically add to your cart with a purchase. This gift is tied to your firs...

How can I receive my Birthday Gift?

Our Birthday offer is available to customers with an online account and who have made at least one purchase within the last 12 months. If you qualify for this offer, you will receive an email on your birthday with a code to redeem your candle on Diptyqueparis.c...

Do you offer gift wrap?

Diptyque offers free gift packaging on all online orders. Customers who have selected the gift option will receive their items in a signature Diptyque gift box tied with a ribbon. There is also the option to enter a gift message. We do not currently offer gift ...

How do I place an order as a gift/select gift packaging?

To select gift packaging, simply scroll to the bottom of the page in your 'Shopping Bag.' There you will see the option to select a Diptyque gift box. *Some items are not eligible for gift wrap. See exclusions here.   No pricing details are included in the par...

Can I request to have the items in my order individually gift wrapped?

If there are multiple items in your order, they will not be gift packaged individually. If you would like gift packaging on multiple items, we suggest ordering each item separately. Gift orders will be sent in a Diptyque gift box with the option of entering a g...

How can I request a gift receipt with no prices?

Although we do not issue gift receipts, we can confirm that no pricing information is included in our orders.  The order summary will be sent to you by e-mail and will remain available in the "My orders" section if you have an account on the Diptyque website. F...

I did not receive the gift packaging I selected. What can I do?

We truly appreciate you choosing Diptyque for your gifting needs, and we apologize if you do not receive your requested gift packaging. Our system is unable to ship gift boxes separately at this time. However, if you didn’t receive a gift box, we would be happy...

Are there products that cannot be gift wrapped?

The following products cannot be gift wrapped due to their dimensions: Extra Large (1500g) Candle Giant (5k) Candle Advent Calendar (Holiday Collection) While some products are not eligible for a gift box, these items come in their own unique packaging, which...

What benefits do I receive with a Diptyque Account?

Creating an account on diptyqueparis.com allows you to enjoy exclusive benefits and services which include: Free Welcome gift with your first order Free birthday gift Tracking your diptyqueparis.com orders Accessing your purchase history and order summaries Ma...

How do I reset my password?

Please navigate to your account on diptyqueparis.com and click on "Forgotten Password" to request a link to reset your password.  Please check your spam/junk folder if you do not receive an email.  If you are still experiencing any difficulty accessing your acc...

How do I update my personal details in my Diptyque account?

Please go to 'My Information' in your account to edit details such as your name, birthdate, or email address. To edit your shipping/billing address for future purchases, please go to your Address Book.

Locating Orders in Your Account

Your current and previous orders can be found under 'My Orders' in your account. If your orders are not appearing, please contact Customer Care for assistance. 

Can I merge my accounts?

We totally understand the convenience of keeping your order history in one place. At this time our system doesn't allow us to merge accounts.  We're always looking for ways to improve our client experience and we do hope to offer this feature in the future.

How do I subscribe to or unsubscribe from the Diptyque newsletter?

To subscribe to our newsletter and receive the latest news on launches, events, special offers and more, enter your email at the bottom of our homepage above "LET'S STAY IN TOUCH." When you create an account on diptyqueparis.com, you will also be given the opti...