Order & Account Information

Can I request to have the items in my order individually gift wrapped?

If there are multiple items in your order, they will not be gift wrapped individually. If you would like multiple items gift wrapped, we suggest ordering each item separately. You can select to have your order wrapped in a Diptyque Signature Gift Box, including...

How can I receive my Birthday Gift?

Our Birthday offer is available to customers with an online account and who have made several purchases within the last 12 months. A purchase must be made at least three months before your birthday in order to qualify for this offer. If you qualify for this off...

How can I receive my Welcome Offer?

  To thank you for your first purchase, we are delighted to offer a small gift on your first order. This offer is available to new accounts made through our online platform diptyqueparis.com. Once you are logged into your account, this offer will automatically ...

Updating Information in Your Account

Please go to 'My Information' in your account to edit details such as your name, birthdate, or email address. To edit your shipping/billing address for future purchases, please go to your Address Book.

Locating Orders in Your Account

Your current and previous orders can be found under 'My Orders' in your account. If your orders are not appearing, please contact Customer Care for assistance. 

Resetting Your Password

Please navigate to your account on https://www.diptyqueparis.com/en_us and click on "Forgotten Password" to request a link to reset your password.  Please check your spam/junk folder if you do not receive an email.  If you are still experiencing any difficulty ...

Do you offer free samples?

Every fragrance purchased on diptyqueparis.com comes with a matching sample to test before opening. Additionally, you have the opportunity to select 2 free samples with every diptyqueparis.com order. You may select your 2 free samples on the Shopping Bag page, ...

How do I find my order confirmation?

Your order confirmation will be sent to the email entered at the time of the order within an hour of purchase. If you do not see the confirmation, please try checking your junk, spam or promotions folders.

Can I buy Diptyque products on Amazon?

Amazon is not an authorized retailer for our products. This means we cannot guarantee the authenticity, proper storage, or quality control of products purchased through them.  We understand the convenience of shopping on Amazon, however, for the best experience...

Can I purchase hotel amenities?

Our hotel amenities are exclusive to the hotels we partner with. Although they are not available for purchase, we invite you to experience our Bath and Body Care line here.  Please reach out to Customer Care for assistance in making a selection or with any ques...

How do I cancel my order?

If you wish to cancel your order, please contact Customer Care as soon as possible. Although we cannot guarantee your order can be cancelled after it has been placed, we will do our best to cancel before it has been shipped. 

Does Diptyque Offer Corporate Gifting?

Diptyque offers an exclusive corporate and VIP service. We would be delighted to help with all your gifting and scenting needs. For further information please contact the Corporate Sales Team at corporategifts@diptyque.us   Please ensure to include the below in...