Account
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What benefits do I receive with a Diptyque Account?
Creating an account on diptyqueparis.com allows you to enjoy exclusive benefits and services which include: Free Welcome gift with your first order Free birthday gift Tracking your diptyqueparis.com orders Accessing your purchase history and order summaries Ma...
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How do I reset my password?
Please navigate to your account on diptyqueparis.com and click on "Forgotten Password" to request a link to reset your password. Please check your spam/junk folder if you do not receive an email. If you are still experiencing any difficulty accessing your acc...
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How do I update my personal details in my Diptyque account?
Please go to 'My Information' in your account to edit details such as your name, birthdate, or email address. To edit your shipping/billing address for future purchases, please go to your Address Book.
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Locating Orders in Your Account
Your current and previous orders can be found under 'My Orders' in your account. If your orders are not appearing, please contact Customer Care for assistance.
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Can I merge my accounts?
We totally understand the convenience of keeping your order history in one place. At this time our system doesn't allow us to merge accounts. We're always looking for ways to improve our client experience and we do hope to offer this feature in the future.
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How do I subscribe to or unsubscribe from the Diptyque newsletter?
To subscribe to our newsletter and receive the latest news on launches, events, special offers and more, enter your email at the bottom of our homepage above "LET'S STAY IN TOUCH." When you create an account on diptyqueparis.com, you will also be given the opti...