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  • Can I request to have the items in my order individually gift wrapped?
    If there are multiple items in your order, they will not be gift wrapped individually. If you would like multiple items gift wrapped, we suggest ordering each item separately. You can select to have your order wrapped in a Diptyque Signature Gift Box, including...
  • How can I receive my Birthday Gift?
    Our Birthday offer is available to customers with an online account and who have made several purchases within the last 12 months. A purchase must be made at least three months before your birthday in order to qualify for this offer. If you qualify for this off...
  • How can I receive my Welcome Offer?
      To thank you for your first purchase, we are delighted to offer a small gift on your first order. This offer is available to new accounts made through our online platform Once you are logged into your account, this offer will automatically ...
  • Updating Information in Your Account
    Please go to 'My Information' in your account to edit details such as your name, birthdate, or email address. To edit your shipping/billing address for future purchases, please go to your Address Book.
  • Locating Orders in Your Account
    Your current and previous orders can be found under 'My Orders' in your account. If your orders are not appearing, please contact Customer Care for assistance. 
  • Resetting Your Password
    Please navigate to your account on and click on "Forgotten Password" to request a link to reset your password.  Please check your spam/junk folder if you do not receive an email.  If you are still experiencing any difficulty ...
  • Unsubscribe from our Newsletter
    We're very sorry that you no longer wish to receive our Newsletter. To stop receiving emails, you can click the Unsubscribe link found at the bottom of one of the previous emails. If you are not able to find this link, please contact Customer Care and we can as...

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