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Diptyque FAQ’s Help Center home page
  • How can I cancel my order?
    To ensure you receive your order as quickly as possible, most orders are sent to our fulfillment center within minutes of being placed. Although we are unable to guarantee that we can cancel your order after it has been placed, please contact Customer Service a...
  • How can I change my shipping address?
    To ensure you receive your order as quickly as possible, most orders are sent to our fulfillment center within minutes of being placed. Although we are unable to guarantee that we can make changes to the shipping address on your order after it has been placed, ...
  • How can I change the contents of my order?
    We cannot change add or change the products in an order after it has been placed. If you wish to remove an item from the order, please contact Customer Service as soon as possible and we will do our best to amend the order before it has been processed for shipm...
  • Is it possible to change the billing address on my order?
    The billing address cannot be changed once your order has been submitted.

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