Gift Orders
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Do you offer gift wrap?
Diptyque offers free gift packaging on all online orders. Customers who have selected the gift option will receive their items in a signature white Diptyque gift box tied with a ribbon. There is also the option to enter a gift message. We do not currently offer...
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How do I place an order as a gift/select gift packaging?
We appreciate that you've chosen to gift a Diptyque product! To select gift packaging, simply scroll to the bottom of the page in your 'Shopping Bag.' There you will see the option to select a Diptyque signature gift box. *Please note, a gift message is requir...
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Can I request to have the items in my order individually gift wrapped?
If there are multiple items in your order, they will not be gift wrapped individually. If you would like multiple items gift wrapped, we suggest ordering each item separately. You can select to have your order wrapped in a Diptyque Signature Gift Box, including...
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Can I enclose a gift receipt that does not show the prices on the order?
Although we do not issue gift receipts, no pricing information is included in our orders. The only paperwork included in the order is a packing slip with the order number and a list of the contents shipped. The order summary will be sent to you by e-mail and wi...
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I did not receive the gift packaging I selected. What can I do?
We truly appreciate you choosing Diptyque for your gifting needs, and we understand how disappointing this must be. This may have been a result of not entering the gift message required for the gift packaging or an error made by our warehouse, which we apologiz...
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Are there products that cannot be gift wrapped?
The following products cannot be gift wrapped due to their dimensions: Advent Calendar Extra Large (1500g) Candle Giant (5k) Candle Holiday Sets While some products are not eligible for a gift box, these items come in their own unique packaging, which we abso...