Gift Orders
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Do you offer gift wrap?
Diptyque offers free gift packaging on all online orders. Customers who have selected the gift option will receive their items in a signature Diptyque gift box tied with a ribbon. There is also the option to enter a gift message. We do not currently offer gift ...
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How do I place an order as a gift/select gift packaging?
To select gift packaging, simply scroll to the bottom of the page in your 'Shopping Bag.' There you will see the option to select a Diptyque gift box. *Some items are not eligible for gift wrap. See exclusions here. No pricing details are included in the par...
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Can I request to have the items in my order individually gift wrapped?
If there are multiple items in your order, they will not be gift packaged individually. If you would like gift packaging on multiple items, we suggest ordering each item separately. Gift orders will be sent in a Diptyque gift box with the option of entering a g...
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How can I request a gift receipt with no prices?
Although we do not issue gift receipts, we can confirm that no pricing information is included in our orders. The order summary will be sent to you by e-mail and will remain available in the "My orders" section if you have an account on the Diptyque website. F...
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I did not receive the gift packaging I selected. What can I do?
We truly appreciate you choosing Diptyque for your gifting needs, and we apologize if you do not receive your requested gift packaging. Our system is unable to ship gift boxes separately at this time. However, if you didn’t receive a gift box, we would be happy...
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Are there products that cannot be gift wrapped?
The following products cannot be gift wrapped due to their dimensions: Extra Large (1500g) Candle Giant (5k) Candle Advent Calendar (Holiday Collection) While some products are not eligible for a gift box, these items come in their own unique packaging, which...