I did not receive the gift packaging I selected. What can I do?

We truly appreciate you choosing Diptyque for your gifting needs, and we apologize if you do not receive your requested gift packaging.

Our system is unable to ship gift boxes separately at this time. However, if you didn’t receive a gift box, we would be happy to coordinate a visit to one of our store locations to provide gift wrapping for you. Please reach out to our customer service team for assistance. 

*Please note, there are items that are not eligible for gift packaging. You can find more information on our restricted items here.