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diptyque USA Help Center home page
  • Do you offer free samples?
    Every fragrance purchased on comes with a matching sample to test before opening. Additionally, you have the opportunity to select 2 free samples with every order. You may select your 2 free samples on the Shopping Bag page, ...
  • How do I find my order confirmation?
    Your order confirmation will be sent to the email entered at the time of the order within an hour of purchase. If you do not see the confirmation, please try checking your junk, spam or promotions folders.
  • Can I purchase hotel amenities?
    Our hotel amenities are exclusive to the hotels we partner with. Although they are not available for purchase, we invite you to experience our Bath and Body Care line here.  Please reach out to Customer Care for assistance in making a selection or with any ques...
  • How do I cancel my order?
    If you wish to cancel your order, please contact Customer Care as soon as possible. Although we cannot guarantee your order can be cancelled after it has been placed, we will do our best to cancel before it has been shipped. 
  • Does Diptyque Offer Corporate Gifting?
    Diptyque offers an exclusive corporate and VIP service. We would be delighted to help with all your gifting and scenting needs. For further information please contact the Corporate Sales Team at   Please ensure to include the below in...
  • How do I update the shipping or billing address on my order?
    We are unable to make any changes to the billing address after the order has been submitted. Rest assured, we do not include a receipt within the parcel, and a confirmation will only be sent to the email used to place the order. For any changes to the shipping ...
  • My item arrived damaged
    We’re so sorry that your item arrived damaged. Please contact Customer Care with your order number and photos of the item so we may assist with this. 
  • Can I change the item in my order?
    To explore changing the items in your order, please contact Customer Care.

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