Order Information
-
Do you offer free samples?
Every fragrance purchased on diptyqueparis.com comes with a matching sample to test before opening. Additionally, you'll have the opportunity to select 2 free samples with every order. Scroll to the bottom of the page on your Shopping bag to see the available o...
-
How do I find my order confirmation?
Your order confirmation should be emailed within an hour of purchase. Please check your spam and junk folders if you cannot find it. If over an hour has passed and you still haven't received an email, please contact Customer Service.
-
Can I buy Diptyque products on Amazon?
Amazon is not an authorized retailer for our products. This means we cannot guarantee the authenticity, proper storage, or quality control of products purchased through them. We understand the convenience of shopping on Amazon, however, for the best experience...
-
Can I purchase hotel and airline amenities?
Our airline and hotel amenities are exclusive to the airlines and hotels we partner with. Although they are not available for purchase, we invite you to experience our Bath and Body Care line here. Please reach out to Customer Care for assistance in making a s...
-
Does Diptyque Offer Corporate Gifting?
Diptyque offers an exclusive corporate and VIP service. We would be delighted to help with all your gifting and scenting needs. For further information please contact the Corporate Sales Team at corporategifts@diptyque.us Please ensure to include the below in...
-
My item arrived damaged
We’re so sorry that your item arrived damaged. Please contact Customer Care with your order number and photos of the item so we may assist with this.