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Diptyque FAQ’s Help Center home page
  • Do you offer any discount or promo codes?
    Although we do not offer discount codes, we're happy to confirm that we frequently run free gifts with purchase offers. Please visit our Exclusive Offers page to find our current promotions.  Please note, offers are valid exclusively on diptyqueparis.com, while...
  • Why is my promo code not working?
    If you are having any difficulty redeeming your free gift with purchase, please ensure that you are placing the order within the specified timeframe and your are meeting any minimum spend requirements before sales tax. Please contact Customer Service for assist...
  • What can I do if I forgot to enter the promo code for the free gift with purchase?
    We don't want you to miss out on our special offers! If your order qualifies to receive the free gift, please contact Customer Service as soon as possible and we will do our best to add this to your order prior to shipment.  Please note, we cannot guarantee the...
  • How can I receive my Welcome Offer?
    We're delighted to offer a small free gift to customers who create an account on diptyqueparis.com and place their first order. Once you are logged into your account, this offer will automatically add to your cart with a purchase. This gift is tied to your firs...
  • How can I receive my Birthday Gift?
    Our Birthday offer is available to customers with an online account and who have made at least one purchase within the last 12 months. If you qualify for this offer, you will receive an email on your birthday with a code to redeem your candle on Diptyqueparis.c...

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