Policies
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Exchange Policy
Unopened and unused merchandise ordered on diptyqueparis.com is eligible for exchange within 30 days of purchase. Exchanges can only be made for items of equal value, as we are unable to issue refunds for any remaining balance or charge the difference for highe...
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How can I request a return label for a Canadian order?
Please contact Customer Service to request your free return label. Please note, unopened and unused merchandise is eligible for return within 30 days of purchase. Shipping cost is non refundable. The processing time for your refund is estimated to be 14 busin...
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Store Return Policy
Returns will be accepted within 30 days of purchase for refund or exchange only. Merchandise must be unopened, unused, and accompanied by an original receipt. Exchanges must be for items of equal or lesser value. Please note, refunds must be returned to the or...
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Can I return an online order at a Diptyque store?
You may visit any Diptyque boutique for assistance in initiating your online return. Simply provide your order number and an associate will assist with your return shipment. Please note, the boutique will collect your return and ship it back to our warehouse wh...
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Can I return an item purchased at a department store?
Our authorized retailers, such as Nordstrom, Saks, and Bloomingdale's, operate independently and as such we don’t have access to their transaction details. For any returns or exchanges, whether it's due to a change of mind or a product issue, we kindly recommen...