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Online Return Policy

Unopened and unused merchandise is eligible for return within 30 days of purchase. We welcome you to initiate a return by selecting the button below. If you notice that one of your products is damaged or defective, please contact Customer Care before proceeding with your return. Please note, a photo of the damaged item is needed in order to further assist.

For Canadian orders, please reach out directly to Customer Care to request a prepaid shipping label. Please note, shipping cost is non-refundable. 

The processing time for your refund is estimated to be 14 business days from the date of receipt. 

For assistance with exchanges, please reach out directly to Customer Care

Exchange Policy

Exchanges are taken on a case by case basis. If interested in proceeding with an exchange, please contact Customer Care with your order number/receipt and the reason for exchange. Please confirm if the item has been opened for the health and safety of our teams.

How can I request a return label for a Canadian order?

Please contact Customer Care to request your free return label. Please note, Unopened and unused merchandise is eligible for return within 30 days of purchase. Shipping cost is non refundable. 

 The processing time for your refund is estimated to be 14 business days from the date of receipt.

Retail Return Policy

Returns will be accepted within 30 days of purchase for refund or exchange only. Merchandise must be unopened, unused, and accompanied by an original receipt. 

Please note, refunds must be returned to the original form of tender. Diptyque does not offer store credit or gift cards at this time. 

Diptyque reserves the right to modify its exchange and return policy.

 

Can I return an online order at a Diptyque store?

Purchases made on diptyqueparis.com can be returned at any Diptyque boutique. Simply provide your order number and an associate will assist with your return shipment.

Please note, the refund will be processed once we have received your items back at our warehouse. The processing time for your refund is estimated to be 14 business days from the date of receipt.

You will receive an email confirmation once the return has been processed, and the funds should then reflect in your account in 3 - 5 business days depending on who you bank with. 

Click here to locate your nearest Diptyque boutique. 

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