Due to the limitations on product discovery through the online store, the online and offline channels have different return & exchange policies. Within the Retail store environment customers are able to experience the product before making an informed buying decision whereas our online customers are not. For this reason only the online store allows for refunds of unopened merchandise within a 30 day window. If you notice that one of your products has a defect or that it has been damaged, we invite you to contact Customer Care.
For Canadian orders, please reach out directly to customer service here to initiate a return. Please note, shipping cost is non-refundable.
For assistance with exchanges, please reach out directly to customer service here.
Exchanges are taken on a case by case basis. If interested in proceeding with an exchange, please contact Customer Care with your order number/receipt and the reason for exchange. Please confirm if the item has been opened for the health and safety of our teams.
In each store a return policy is displayed at point of purchase. This policy states that retail purchases can be returned within 14 days of purchase for exchange or store credit only. Merchandise must be unopened, unused, and accompanied by an original receipt or gift voucher. diptyque reserves the right to modify its exchange and return policy.