Shipping
Delivery
How long is delivery time?
US
UPS Ground deliveries take 5 - 7 business days.
Expedited options include UPS 3-day Select and UPS Next Day Air. Allow 1 day for processing.
For the most up-to-date delivery information, track your shipment with the number in your shipping confirmation. If y...
How do I reserve an item online for in-store pick up?
Diptyque offers the option to reserve items in store, if available. For this, head to the page of your desired item. Once you have landed on this page, our reserve in store option will appear right below "add to cart". Once you have selected your desired quant...
What countries do you ship to?
To place your order, visit the website of the delivery country.Below is a list of countries and regions served by each Diptyque website:
United States
Canada
France: mainland France, Corsica and Monaco
United Kingdo : the United Kingdom.
Europe: Austria,...
What courier do you use and where is my order shipped from?
All North American orders ship from our New Jersey warehouse via UPS.
Order Tracking
Why is my order returning to sender?
UPS will return your order if the address is incomplete, incorrect or if the driver can't find a secure drop-off location. Packages left at a UPS access point for over 7 business days will also be returned.
If your order is returning to sender, contact Custo...
How can I track my order?
You'll receive a shipping notification email with tracking details once your order ships.
If you have a Diptyque account, you can also find tracking information in the "My Orders" section.
Note: The shipping notification email for Canada will not include trac...
Shipping Costs
Do you offer free shipping?
US: Free ground shipping on all orders over $80.
Canada: Free shipping on all orders.
Note: Customs and duties apply to Canadian orders, calculated at checkout. You'll only pay these fees after submitting your order. Orders shipping to Canada are charged in U...
What are your shipping costs?
US
Ground Shipping is free on all orders over $80. We now also offer flat rates for the following shipping methods:
UPS Ground: $20
UPS 3 Day Select: $45
UPS Next Day Air: $90
Canada
Shipping is free on all orders to Canada.
Holidays
Shipping Restrictions
Are there addresses that you cannot ship to?
We currently do not ship to P.O. Boxes, APO/DPO addresses and freight forwarders.
Why is expedited shipping unavailable?
If your order includes matches, you cannot choose expedited shipping options like UPS 3-Day Select or Next Day Delivery. As matches are flammable, they must ship via Ground Shipping.