Shipping
Delivery
How long is delivery time?
US Delivery
Packages shipping within the United States via UPS Ground service are delivered in 5 - 7 business days. .
We also offered expedited shipping services with UPS 3-day Select and UPS Next Day Air. Please allow 1 day for processing.
For the most up-to-...
Is same-day delivery available?
Diptyque is now offering Same Day Delivery in select cities. Order before 5pm and receive your Diptyque treasures same day. Available at checkout for the following cities: New York, Atlanta, Chicago, San Francisco, Beverly Hills, Los Angeles, Costa Mesa, Palo A...
How do I reserve an item online for in-store pick up?
Diptyque offers the option to reserve items in store, if available. For this, head to the page of your desired item. Once you have landed on this page, our reserve in store option will appear right below "add to cart". Once you have selected your desired quant...
Does Diptyque deliver to Canada?
We're happy to confirm that Diptyque delivers to Canada! Please use the below links to shop:
French version: https://www.diptyqueparis.com/fr_us/
English version: https://www.diptyqueparis.com/en_us
Some additional information you may find helpful:
Prices on th...
Where can I have my order delivered?
You must place your order on the website of the country to which you wish to have your order delivered.The following is a list of the countries and regions served by each of the Diptyque websites:
United States
France : mainland France, Corsica and Monaco
...
Where is my order shipped from and using which service?
All North American orders are shipped from our warehouse in New Jersey using UPS courier service.
Order Tracking
How can I change my delivery address?
To ensure you receive your order as quickly as possible, our warehouse begins processing it within minutes. For this reason, we cannot guarantee that address changes can be made after the order has been placed. If you need to update the address, please contact ...
Why is my order returning to sender?
UPS will return the order to sender if the address is incomplete, incorrect or if the driver cannot find a secure location to leave the package. Packages that remain at a UPS access point for pick up for more than 7 business days will also be returned.
If you ...
How can I track my order?
You will receive a shipping notification email with your tracking details once your order has been dispatched.
If you have a Diptyque account, you may also access your tracking details in the "My Orders" section of the account.
Please note, the shipping notif...
How can I locate my UPS tracking number?
When your package ships, you will receive an e-mail with your tracking information to the address entered at the time of the order. If you do not receive this, please contact Customer Care.
If you have a diptyqueparis.com account, you can find your tracking det...
Shipping Costs
Do you offer free shipping?
US: Ground shipping is FREE on all orders over $80.
Canada: Shipping is free on ALL orders.
Please note, there are customs and duties fees on orders shipping to Canada which are calculated at checkout. You will only be charged for these fees once you have subm...
What are your shipping costs?
US
Shipping is free on all orders over $80. We now also offer flat rates for the following shipping methods:
UPS Ground: $20
UPS 3 Day Select: $45
UPS Next Day Air: $90
Canada
Shipping is free on all orders to Canada.
Business days and Public Holidays
Shipping Restrictions
Are there addresses that you cannot ship to?
We currently do not ship to P.O. Boxes, APO/DPO addresses and freight forwarders.
Why is expedited shipping unavailable when shipping matches?
If your order contains matches, you will not be able to select our expedited shipping options of UPS 3-Day Select or Next Day Delivery. As matches are considered a flammable object, they must be transported via Ground Shipping.