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diptyque USA Help Center home page

Is same-day delivery available?

diptyque is now offering Same Day Delivery in select cities. Order before 5pm and receive your diptyque treasures same day. Available at checkout for the following cities: New York, Atlanta, Chicago, San Francisco, Beverly Hills, Los Angeles, Costa Mesa, Palo Alto, Brooklyn, Pacific Palisades, Houston, Bal Harbour, Miami, Dallas, Austin, Las Vegas, Santa Clara, Larkspur.

Does diptyque ship to Canada?

We do offer shipping to Canada. For this, simply select "Canada" as the country when entering your shipping/billing addresses on our US Site. Please note, shipping and custom fees are added during checkout for Canada orders. 

How long is delivery time?

Delivery time with Ground Shipping takes 3-7 business days within the US, however we also offer Overnight and 3-Day services. The estimated delivery date for your order will be displayed at checkout. 

How can I locate my UPS tracking number?

When your package ships, you will receive an e-mail with your tracking information to the address entered at the time of the order. If you do not receive this, please contact Customer Care.

Can I select the date/time for delivery?

Delivery dates and times are not able to be specified at this time. A delivery window will be set by UPS once the package ships and can be found using the tracker.

Where is my order shipped from and using which service?

All North American orders are shipped from our warehouse in New Jersey using UPS courier service.

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