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Do you offer free shipping?

Ground shipping is FREE on all orders over $80 shipping within the US. Shipping costs for orders under $80 will be calculated at checkout. 

We do not currently offer free shipping to Canada. Customs and shipping fees are calculated at checkout. You will only be charged for these fees once you have submitted your order.
 
Our courier, UPS, will not require you to pay any additional fees when your order arrives.

Business Days and Holidays

All orders ship Monday - Friday, excluding federal holidays within the United States. 

Packages do not ship from our distribution center on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth 
  • 4th of July
  • Labor Day
  • Thanksgiving Day & the day after Thanksgiving 
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

How long is delivery time?

US: Packages shipping via UPS Ground service are delivered in 5 - 10 business days. We also offer UPS 3-day Select shipping. 

Canada: Packages are shipped via FedEx Ground with an estimated delivery of  5 - 10 business days.

For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

Please note our warehouse does not operate on weekends. Should expedited shipping be selected on Friday after 1pm, your order will ship on Monday. 

Does Diptyque ship to Canada?

We do offer shipping to Canada. Feel free to discover our Canada site below: 

https://www.diptyqueparis.com/fr_us

Please note, customs and shipping fees will be calculated during checkout. You will only be charged for these fees once you have submitted your order.
 
Our courier, UPS, will not require you to pay any additional fees when your order arrives.
 

Is same-day delivery available?

Diptyque is now offering Same Day Delivery in select cities. Order before 5pm and receive your Diptyque treasures same day. Available at checkout for the following cities: New York, Atlanta, Chicago, San Francisco, Beverly Hills, Los Angeles, Costa Mesa, Palo Alto, Brooklyn, Pacific Palisades, Houston, Bal Harbour, Miami, Dallas, Austin, Las Vegas, Santa Clara, Larkspur.

The fee for the same day delivery service is $8. 

If you would like to modify or cancel your Same Day order, please reach out to our Customer Care team within 30 minutes of purchasing. After that, your order will begin processing, and can no longer be changed.

How do I reserve an item online for in-store pick up?

Diptyque offers the option to reserve items in store, if available. For this, head to the page of your desired item. Once you have landed on this page,  our reserve in store option will appear right below "add to cart". Once you have selected your desired quantity for reservation, click next and the boutiques with this item available will appear. Simply fill out your contact details, and your item will be placed on hold at the boutique for 24hrs. 

Please note the full payment for the order will have to be made in-store at the time of pickup. 

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