Order Tracking
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How can I change my delivery address?
To ensure you receive your order as quickly as possible, our warehouse begins processing it within minutes. For this reason, we cannot guarantee that address changes can be made after the order has been placed. If you need to update the address, please contact ...
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Why is my order returning to sender?
UPS will return the order to sender if the address is incomplete, incorrect or if the driver cannot find a secure location to leave the package. Packages that remain at a UPS access point for pick up for more than 7 business days will also be returned. If you ...
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How can I track my order?
You will receive a shipping notification email with your tracking details once your order has been dispatched. If you have a Diptyque account, you may also access your tracking details in the "My Orders" section of the account. Please note, the shipping notif...
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How can I locate my UPS tracking number?
When your package ships, you will receive an e-mail with your tracking information to the address entered at the time of the order. If you do not receive this, please contact Customer Care. If you have a diptyqueparis.com account, you can find your tracking det...