How can I locate my UPS tracking number?
When your package ships, you will receive an e-mail with your tracking information to the address entered at the time of the order. If you do not receive this, please contact Customer Care.
How do I reserve an item online for in-store pick up?
Diptyque offers the option to reserve items in store, if available. For this, head to the page of your desired item. Once you have landed on this page, our reserve in store option will appear right below "add to cart". Once you have selected your desired quant...
Is same-day delivery available?
Diptyque is now offering Same Day Delivery in select cities. Order before 5pm and receive your Diptyque treasures same day. Available at checkout for the following cities: New York, Atlanta, Chicago, San Francisco, Beverly Hills, Los Angeles, Costa Mesa, Palo A...
Does Diptyque ship to Canada?
We do offer shipping to Canada. Feel free to discover our Canada site below: https://www.diptyqueparis.com/fr_us Please note, customs and shipping fees will be calculated during checkout. You will only be charged for these fees once you have submitted your ord...
How long is delivery time?
Delivery time with Ground Shipping takes 5-10 business days within the US, however we also offer Overnight and 3-Day services. The estimated delivery date for your order will be displayed at checkout. Please note our warehouse does not operate on weekends. Sh...
Can I select the date/time for delivery?
Delivery dates and times are not able to be specified at this time. A delivery window will be set by UPS once the package ships and can be found using the tracker.
Where is my order shipped from and using which service?
All North American orders are shipped from our warehouse in New Jersey using UPS courier service.