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diptyque USA Help Center home page
  • Do you offer free shipping?
    US: Ground shipping is FREE on all orders over $80. Canada: Shipping is free on ALL orders.  Please note, there are customs and duties fees on orders shipping to Canada which are calculated at checkout. You will only be charged for these fees once you have subm...
  • Does Diptyque ship to Canada?
    Diptyque offers shipping to Canada. Please discover our Canada site below: French version: https://www.diptyqueparis.com/fr_us/ English version: https://www.diptyqueparis.com/en_us Some additional information you may find helpful: Prices on the website are in U...
  • How long is delivery time?
    US: Packages shipping via UPS Ground service are delivered in 5 - 10 business days. We also offer UPS 3-day Select shipping.  Canada: Packages are shipped via UPS with an estimated delivery of  5 - 10 business days. For the most up-to-date delivery information,...
  • Business Days and Holidays
    All orders ship Monday - Friday, excluding federal holidays within the United States.  Packages do not ship from our distribution center on the following holidays: New Year's Day Martin Luther King Jr. Day President's Day Memorial Day Juneteenth  4th of July L...
  • Is same-day delivery available?
    Diptyque is now offering Same Day Delivery in select cities. Order before 5pm and receive your Diptyque treasures same day. Available at checkout for the following cities: New York, Atlanta, Chicago, San Francisco, Beverly Hills, Los Angeles, Costa Mesa, Palo A...
  • How do I reserve an item online for in-store pick up?
    Diptyque offers the option to reserve items in store, if available. For this, head to the page of your desired item. Once you have landed on this page,  our reserve in store option will appear right below "add to cart". Once you have selected your desired quant...
  • Can I select the date/time for delivery?
    Delivery dates and times are not able to be specified at this time. A delivery window will be set by UPS once the package ships and can be found using the tracker.
  • How can I locate my UPS tracking number?
    When your package ships, you will receive an e-mail with your tracking information to the address entered at the time of the order. If you do not receive this, please contact Customer Care.
  • Where is my order shipped from and using which service?
    All North American orders are shipped from our warehouse in New Jersey using UPS courier service.

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