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diptyque USA Help Center home page
  • Does diptyque ship to Canada?
    We do offer shipping to Canada. For this, simply select "Canada" as the country when entering your shipping/billing addresses on our US Site. Please note, shipping and custom fees are added during checkout for Canada orders. 
  • How long is delivery time?
    Delivery time with Ground Shipping takes 3-7 business days within the US, however we also offer Overnight and 3-Day services. The estimated delivery date for your order will be displayed at checkout. 
  • How can I locate my UPS tracking number?
    When your package ships, you will receive an e-mail with your tracking information to the address entered at the time of the order. If you do not receive this, please contact Customer Care.
  • Can I select the date/time for delivery?
    Delivery dates and times are not able to be specified at this time. A delivery window will be set by UPS once the package ships and can be found using the tracker.
  • Where is my order shipped from?
    All North American orders are shipped from our warehouse in New Jersey.
  • Which courier service will be used?
    UPS is our courier of choice.

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